Shipping, Returns and Guarantees


1. Shipping Policies and Rates

Note: Number of delivery days quoted for Shipping Methods are from the Date of Shipment, not the Date of Order Placement.

Please be advised of the following shipping schedules:

Orders placed Monday – Thursday prior to 12pm PST will be shipped the following business day.

Orders placed between Thursday 12pm PST and Friday 12pm PST will be shipped on Monday.

Orders placed on Friday after 12pm PST – Monday at 12pm PST will be shipped on Tuesday.

This includes all expedited orders.

International Orders: Please allow 2-4 weeks for delivery, due to customs. Read about customs policies.

Calculating Shipping Costs

Shipping costs for orders from depend upon the method you choose and the shipping destination.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping company we use, all weights will be rounded up to the next full pound.

How are shipping costs calculated?

We charge a single flat fee for each shipment, plus additional, smaller fees for each item in that shipment. The total shipping charge will be displayed on the last page of the order form, before you place your order.

How are items shipped?

We use Purolator for all orders placed. It is not possible to specify a preferred carrier when placing your order. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame. This is dependent upon your location.


2. Return Policy

Product must be returned in the same condition it was received. offers a 1-year return policy from date of purchase. Items must be returned complete and undamaged.

Please include a copy of your invoice or packing slip. If you do not have either of these, please include your first and last name, shipping/billing address, email address and phone number.

Return to:

Attn: Returns

7-12840 Bathgate Way, Richmond, BC, V6V 1Z4, Canada

Refunds for the price of the product will be made within 7-14 days. If the order was placed within 30 days of the returned product, refunds are made to the purchasing credit card. If the product is returned more than 30 days after the order date, the refund will be submitted via paypal or cheque.

Please Note: MP3s, e-books and digital courses are NOT eligible for refunds after they have been accessed.


3. Guarantees

Physical Products offers a 1-year return policy from date of purchase. Items must be returned complete and undamaged.

Digital Content and Online Learning

Please Note: MP3s, e-books and digital courses are NOT eligible for refunds after they have been accessed.

1. License. Upon your payment of our fees for Digital Content, we grant you a non-exclusive, non-transferable license to use the Digital Content for your personal, non-commercial, entertainment use, subject to and in accordance with the terms of this Agreement. You may copy, store, transfer and burn the Digital Content only for your personal, non-commercial, entertainment use.

2. Restrictions. You represent, warrant and agree that you will use the Service only for your personal, non-commercial, entertainment use and not for any redistribution of the Digital Content or other restricted use. You agree not to infringe the rights of the Digital Content’s copyright owner (BTI) and to comply with all applicable laws in your use of the Digital Content. You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-license or otherwise transfer or use the Digital Content. You are not granted any synchronization, public performance, promotional use, commercial sale, resale, and reproduction or distribution rights for the Digital Content. You acknowledge that the Digital Content embodies the intellectual property of and is protected by law.

3. Explicit Content. You agree that we have no liability to you for Digital Content you find to be offensive, indecent or objectionable.

4. All Sales Final; Downloading and Risk of Loss; Availability of Digital Content. All sales of Digital Content are final. We do not accept returns of Digital Content. Once you have purchased Digital Content, we encourage you to download it promptly and to make back-up copies of it. If you are unable to complete a download after having reviewed our online help resources, please contact customer service. You bear all risk of loss after purchase and for any loss of Digital Content you have downloaded, including any loss due to a computer or hard drive crash.


4. Discounts and Coupon Codes

Discounts/Coupon Codes

Discount coupons cannot be applied to any item already discounted 35% or more.

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